Residential customers can get sandbags from El Paso Water Utilities' summer distribution sites from June 30 through Sept. 15. The west, central, east and Mission Valley locations are open daily from 2 p.m. to 8 p.m. Summer hours are also in effect at the year-round Northeast El Paso site where sandbags are being distributed Monday to Friday from 8 a.m. to 8 p.m. and Saturday and Sunday from 2 p.m. to 8 p.m. Read more
Call Center expands hours for customer convenience
Customers are finding it easier to contact the EPWU Call Center for service and account information. Calls to 594-5500 are now answered by customer service representatives from 7 a.m. to 9 p.m. Monday through Friday. That's five extra hours per day. Read more
EPWU Does Not Endorse Pipeline Protection Programs
El Paso Water Utilities has received inquiries from customers about companies offering programs that cover the cost of emergency repairs to your private water and sewer service lines. EPWU is not affiliated with these companies and does not endorse the companies or their programs. Furthermore, EPWU does not require customers to obtain pipeline protection coverage.
Customers who are considering purchasing pipeline protection coverage from private companies are advised to read the information carefully before making a decision.
EPWU CEO addresses state water officials
The Texas Water Development Board convened at EPWU's TecH2O Water Resources Learning Center on May 29. The work session was one of several being held to obtain public input on water issues that affect the state. Read more
San Antonio visitors tour El Paso's desalination plant
Visitors from San Antonio got a close look at the Kay Bailey Hutchison Desalination Plant during a recent trip to El Paso. Representatives of the San Antonio Water System (SAWS), the city government, business leaders, the gas and electric utility and the media flew to El Paso for a guided tour of the country's largest inland desalination plant. Read more
Working Together = Water Forever
Have you seen EPWU's "Working Together" commercial? The commercial features an interactive drinking water fountain and people working together to make the fountain work. The tagline is "Working together means water forever." It reminds us that we can achieve a sustainable water future by working together. Read more
Free showerheads available to EPWU customers
Showering accounts for nearly 17 percent of residential indoor water use, according to the U.S. Environmental Protection Agency. This equals almost 40 gallons of water per day for the average family. El Paso Water Utilities is offering its customers free, water-efficient showerheads that can maximize water savings in the bathroom and reduce energy use, too. Read more