Effective September 1, the City of El Paso is charging El Paso Water Utilities (EPWU) a franchise fee of $3.55 million. The City Council approved the fee as a means to compensate the City of El Paso for EPWU's use of city streets and rights of way for projects and wear and tear on City streets. Read more
Mexican officials tour stormwater facilities
Managing stormwater runoff is challenging in Ciudad Juárez and El Paso. The cities share a similar topography that includes mountains and valley areas. Mexican officials visited El Paso Water Utilities to learn about the complex drainage system that collects and channels stormwater to keep the city safe. Read more
Sandbags available for flood control
Residential customers can get sandbags from El Paso Water Utilities' summer distribution sites through Sept. 15. The west, central, east and Mission Valley locations are open daily from 2 p.m. to 8 p.m. Summer hours are also in effect at the year-round Northeast El Paso site where sandbags are being distributed Monday to Friday from 8 a.m. to 8 p.m. and Saturday and Sunday from 2 p.m. to 8 p.m. Read more
NACWA recognizes wastewater plants
Three EPWU wastewater treatment plants were recognized by the National Association of Clean Water Agencies (NACWA) for outstanding compliance with their discharge permits. The plants received the association's Peak Performance Awards. Read more
Call Center expands hours for customer convenience
Customers are finding it easier to contact the EPWU Call Center for service and account information. Calls to 594-5500 are now answered by customer service representatives from 7 a.m. to 9 p.m. Monday through Friday. That's five extra hours per day. Read more
EPWU CEO addresses state water officials
The Texas Water Development Board convened at EPWU's TecH2O Water Resources Learning Center. The work session was one of several being held to obtain public input on water issues that affect the state. Read more
Free showerheads available to EPWU customers
Showering accounts for nearly 17 percent of residential indoor water use, according to the U.S. Environmental Protection Agency. This equals almost 40 gallons of water per day for the average family. El Paso Water Utilities is offering its customers free, water-efficient showerheads that can maximize water savings in the bathroom and reduce energy use, too. Read more
EPWU Does Not Endorse Pipeline Protection Programs
El Paso Water Utilities has received inquiries from customers about companies offering programs that cover the cost of emergency repairs to your private water and sewer service lines. EPWU is not affiliated with these companies and does not endorse the companies or their programs. Furthermore, EPWU does not require customers to obtain pipeline protection coverage.
Customers who are considering purchasing pipeline protection coverage from private companies are advised to read the information carefully before making a decision.