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New sandbag distribution schedule effective Oct. 5

EPWU's summer sandbag distribution schedule ends Friday, Oct. 2.

The seasonal sandbag sites in the west, central, east and Mission Valley areas of the city will close at 8 p.m. Friday and reopen in summer 2016. Effective Monday, Oct. 5, sandbags will be distributed from 8 a.m. to 4 p.m. Monday through Friday at the Stormwater Operations Center, 4801 Fred Wilson Ave.
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Turn Around Don't Drown®

The National Weather Service published the following facts on its website.

  • More than half of all flood-related drownings are due to vehicles being driven into flood water.
  • Many deaths occur when automobiles are swept downstream.
  • People often underestimate the power of water.
  • One foot of rushing water can carry away a small car in seconds; two feet can carry away most vehicles, including trucks, vans and SUVs.
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How much do you know about your water?

What's in your tap water? Where does it come from? How do you know that it's safe to drink? You will find the answers to these questions in El Paso Water Utilities' 2014 Drinking Water Report.
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Franchise fee now billed to residential accounts

The City of El Paso has assessed a $3.55 million franchise fee to compensate for wear and tear on city streets by EPWU vehicles and the use of streets and rights of way for utility pipelines. The fee was initially billed only to non-residential customers. It is now based on meter size and assessed to all residential, non-residential and standby fire protection accounts.
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El Paso Chihuahuas recognize EPWU's Armando Renteria and Robert Corral

What do the El Paso Chihuahuas and El Paso Water Utilities have in common? Both organizations recognize the importance of a safe, reliable water supply, and both are highlighting EPWU employees and the important work they do.
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EPWU Does Not Endorse Pipeline Protection Programs

El Paso Water Utilities has received inquiries from customers about companies offering programs that cover the cost of emergency repairs to your private water and sewer service lines. EPWU is not affiliated with these companies and does not endorse the companies or their programs. Furthermore, EPWU does not require customers to obtain pipeline protection coverage.

Customers who are considering purchasing pipeline protection coverage from private companies are advised to read the information carefully before making a decision.


Authorized agencies streamline payment processing

There is good news for customers who make payments at CheckFreePay authorized payment agencies. We've upgraded their payment systems. This means customers will not need to call with the payment confirmation number, because payments are processed the same day.
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City of El Paso
County of El Paso
American Water Works Association
Government Finance Officers Association
Water Environment Association of Texas (WEAT)
New Mexico-Texas Water Commission
El Paso County Appraisal District Website
Chambers of Commerce:
  El Paso Hispanic Chamber
  Greater El Paso Chamber