We welcome all your questions and feedback so that we can continue to make sure your water service is the best it can be.

Please select the category below that best fits your comment or question, then contact us through the email links or phone numbers provided. We'll respond as quickly as possible. Or you may call our main number: (915) 594-5500 with any questions or comments about our water service. Our customer service representatives are available to assist you Monday through Friday from 7am - 9pm MDT.

For emergencies such as main breaks, bad water, or sewer overflows, please contact us immediately at (915) 594-5500. There is someone available 24 hours 7 days a week to take emergency calls. Thank you for your help.

Customer Service
Call (915) 594-5500 weekdays from 7am - 9pm MDT for billing questions, service issues, or other account information, or click here to email our Customer Service Department.

Hours of Operation (except Customer Service)
Monday through Friday, 8 a.m. to 5 p.m. except holidays. Click here to see our holiday schedule.

Payment Locations
Click here for all of our authorized payment agency locations.

Call: Stormwater Dept. (915) 621-2086
Click here to email Stormwater.

Conservation Department or TecH2O Center
Call: Conservation Dept. (915) 594-5508
Click here to email Conservation.

Marketing and Communications
Call: Josh Moniz @ (915) 594-5510 or (915) 594-5683
Click here to email Marketing and Communications.

Media Inquiries
Call: (915) 594-5510 or (915) 319-3284 Cell
Click here to email Media Inquiries.

Mailing Address
El Paso Water Utilities
P.O. Box 511
El Paso, TX 79961-0511