We welcome all your questions and feedback so that we can continue to make sure
your water service is the best it can be.
Please select the category below that best fits
your comment or question, then contact us through
the email links or phone numbers provided. We'll
respond as quickly as possible. Or you may call
our main number: (915) 594-5500 with any questions
or comments about our water service. Our customer
service representatives are available to assist
you Monday through Friday from 8am - 5pm MST.
For emergencies such as main breaks,
bad water, or sewer overflows, please
contact us immediately at (915) 594-5500. There
is someone available 24 hours 7 days a week to
take emergency calls. Thank
you for your help.
Email our customer
service department or call us at (915) 594-5500
for questions about billing, service or other
concerns regarding your account.
Hours of Operation
Monday through Friday, 8 a.m. to 5 p.m. except
here to see our holiday schedule.
for all of our authorized payment agency locations.
EPWU Interactive Voice Response System
Click here for customer service "CARE" menu assistance.
Call: Stormwater Dept. (915) 594-5500
Click here to email Stormwater.
Conservation Department or TecH2O Center
Call: Conservation Dept. (915) 594-5508
Click here to email Conservation.
Call: Karol Parker @ (915) 594-5692 or (915) 594-5683
Click here to email Communications.
Call: (915) 594-5658
Click here to email Executive Services Manager.
For a list of plant contacts click
El Paso Water Utilities
P.O. Box 511
El Paso, TX 79961-0511