News Releases

El Paso Water urges you to “Protect Your Pipes”
Winterization tips can help you avoid costly repairs

News Release
Contact: Josh Moniz
915-594-5510 (office), 915-319-3284 (cell) e-mail:

Date: December 4, 2017

EL PASO – With the coldest temperatures of the season expected to arrive this week, El Paso Water urges you to “Protect Your Pipes” to avoid costly repairs to your home or business.

“The average home loses about 10,000 gallons a year due to leaks,” said Alan Shubert, Vice President of Operations and Technical Services. “Customers should be proactive with protecting their home and pocketbook.”

Outdoor plumbing and faucets are vulnerable to severely cold temperatures. EPWater recommends these tips to avoid broken pipes:

  • Insulate exposed pipes and faucets outside and around your home, including those in unheated areas like basements, garages, attics or crawl-spaces.
  • In severe cold only, let cold water drip from faucets served by exposed pipes. Running a drip of water through the pipes helps prevent pipes from freezing because the temperature of the water is above freezing.
  • If a pipe does break on your property, know where your water meter is and how to turn water off immediately to avoid further damage and water waste.
  • If you will be away for several days, turn off your water at the meter or ask someone to monitor your home in your absence.

EPWater also urges customers to inspect their outdoor plumbing and monitor their water meter to ensure they are not dealing with any unknown leaks, which could increase their bill and make their pipes even more vulnerable to the cold.

Remember, property owners are responsible for water pipes that start at the meter and run throughout your property.

If customers have abnormally high water usage as a result of a water leak, you may qualify for a leak adjustment and get a partial credit on your bill. Call EPWater Customer Service at 594-5500 to learn more about the program.

Customers can see some of these tips in action here:

With oversight by the Public Service Board, El Paso Water provides water, wastewater and stormwater management services to the City of El Paso.