Pay by Phone with BillMatrix Credit Card/Electronic Check Payment

Paying your water bill is fast and easy with Bill Matrix phone payments. There is no enrollment process and you control when and how much you pay. These payments can be made 24 hours a day, 7 days a week (including holidays).

Please Note:

  • If you have received a DISCONNECT NOTICE or need services restored, you MUST contact EPWU Customer Service at (915) 594-5577 with your Confirmation Number and amount of payment. Additional service fees may apply.
  • There is a service fee of $2.50 charged by BillMatrix for providing this payment service.
  • Your payment will be posted to your account within the next one (1) to three (3) business days.
  • The number of payments El Paso Water Utilities customers can make are limited to: 3 payments in 5 days and no more than 5 payments in 30 days.
  • An EPWU Returned Check Fee of $25 will apply for all electronic payment returns.
  • If you experience problems with this service please contact BillMatrix Customer Care at 1(800) 967-9649.


Accepted forms of payment:

  • Visa
  • MasterCard
  • Discover
  • ATM/debit cards with a Pulse, Star, NYCE or ACCEL logo
  • ACH/Electronic Check

Required Information:

For credit or debit cards

  • Your EPWU account number
  • Service address zip code
  • Amount you wish to pay
  • Expiration Date, ZIP Code and the Security Code for the Credit Card or Debit Card you are using

For check payments

  • Your EPWU account number
  • Service address zip code
  • Amount you wish to pay
  • Routing Number and Checking Account Number
  • Pen and paper to record confirmation code