We welcome all your questions and
feedback so that we can continue to make sure your
water service is the best it can be.
Please select the category below that best fits your comment or question, then contact us through the email links or phone numbers provided. We'll respond as quickly as possible. Or you may call our main number: (915) 594-5500 with any questions or comments about our water service. Our customer service representatives are available to assist you Monday through Friday from 8am - 5pm MST.
For emergencies such as main breaks, bad water, or sewer
overflows, please contact us immediately at (915) 594-5500.
There is someone available 24 hours 7 days a week to take emergency
calls. Thank you for your help.
Questions about your account?
Email our customer service department or call us at (915) 594-5500
for questions about billing, service or other concerns regarding
Hours of Operation
Monday through Friday, 8 a.m. to 5 p.m. except holidays. Click
here to see our holiday schedule.
Click here for all of our authorized payment agency locations
Click here for a helpful list of contacts.
Call: Stormwater Dept (915) 594-5500
Click here to email the Stormwater Dept.
Call: Conservation Dept (915) 594-5508
Click here to email the conservation dept.
Call: Karol Parker @ (915) 594-5692 or (915) 594-5683
Click here to email public affairs.
Call: (915) 594-5658
Click here to email consumer affairs.
For a list of plant contacts click here.
El Paso Water Utilities
P.O. Box 511
El Paso, TX 79961-0511