Frequently Asked Questions (FAQs) about EPWU's online billing and payment service:

What is an e-Bill?
An e-Bill is a detailed electronic version of the paper bill you currently receive by mail.
Click here to see a sample e-bill

Is there a fee for receiving and paying my EPWU bill electronically?
No, the service is provided free of charge to EPWU customers.

How do I receive and pay EPWU e-bills?
Instead of receiving a paper bill through the mail, you review and decide when to pay your EPWU bill online. Options include receiving an e-mail message each month alerting you that a new e-bill is available for payment online or you can pay your e-bill each month by using the EPWU or CheckFree web site.

Your payment will be drawn from your bank account on the date you specify. You can specify payment dates when you receive each bill or you can schedule it to be paid automatically each month. You can cancel the service at any time and begin receiving paper bills again on your next billing cycle.

Will I continue to receive a paper bill from EPWU?
No, after you enroll and select to pay electronically, you will no longer receive a paper bill in the mail from EPWU.

I like the convenience of the automatic bank draft payment plan. How is online billing different?
When you are set up on our automatic bank draft payment plan, you still receive a paper bill that shows the amount that is automatically deducted from your checking or savings account. With online billing, no paper bills are mailed. You receive your bill online and control the payment amount and the date when it is deducted from your bank account.

What do I need to do if I want to change from the automatic bank draft payment plan to electronic bill presentment and payment?
Email our customer service department or call us at (915) 594-5500 for instructions on canceling your bank draft authorization and enrolling for online billing services.

How secure is my bill payment and personal information?
These online payments are completely safe and secure. EPWUs electronic bill service provider, CheckFree, uses the strongest type of encryption level available and makes your personal information unreadable as it passes over the Internet. If your do not have a browser with 128-bit encryption, you will be prompted online to upgrade your web browser (Netscape Navigator or Microsoft Internet Explorer) to this encryption level. Refer to CheckFree's Guarantee and Privacy Policy for more information.

What is EPWUs online privacy policy?
EPWU will never share your information with any third parties outside of processing your online bill and payment with Checkfree.

What information do I need to sign up for online billing?
To make enrolling easier, have the following handy:

  • A recent EPWU bill or your account number. You can contact EPWU Customer Service for this information if you dont have it: Call (915) 594-5500 or e-mail us.
  • Bank account number from which your payments will be deducted.
  • Social Security Number

During the enrollment process you will enter your own unique logon name and personal password. Memorize or write down your logon name and password and keep it in a safe place, you will need them every time you want to access your account and manage your bills.

Who do I contact if I forget my logon name or password?
Call CheckFree Customer Care at 1-800-564-9184.

Who do I call if I have questions or a complaint on the e-bill presented?
If you have a specific question about your EPWU water service or account, contact EPWU Customer Service at (915) 594-5500. If you have questions about e-bill transactions or want to cancel or stop an electronic payment you must contact CheckFree Customer Care at 1-800-564-9184.

Still have questions?

Please contact EPWU Customer Service by e-mail or by phone at (915) 594-5500. We are ready to assist you Monday Friday, 8:00 AM 5:00 PM, Mountain Standard Time.

CheckFree Customer Care can be reached at 1-800-564-9184. They are open 24 hours a day, seven days a week.