Customer Service Administrative and Field Operations at El Paso Water provide many valuable and important services to our customers. Everything we do is aimed at providing our customers with the prompt, courteous service to maintain the high level of customer satisfaction that we have earned.

Customer Information Links

WebConnect — Get instant access to your account information.
Payment Locations
Holiday Schedule
Online Payment Options
How to read your water meter
Water Rates
Wastewater Rates
Conservation Ordinance
City of El Paso Environmental Services
New Installations
Development Services
Water Service Outage Map

General inquiries, New/Transfer Accounts and Customer Service Information email or call Customer Service at (915) 594-5500.

Inquiries about Development Services email: Adriana Castillo or call (915) 594-5538.

Inquiries about New Installations call (915) 594-5539 or 594-5635. If there is already a water service line installed, please contact Customer Service by calling (915) 594-5500 for a turn on request.

Inquiries about Solid Waste/Recycling Services, Senior and Disability Discounts call (915) 212-6000 or email

El Paso Water will not process Senior or Disability discounts.

El Paso Water cannot resolve any issues for solid waste pick-ups or billing.