Monthly Minimum Water Rates
The following rates are effective with meter readings taken after February 28, 2018.
Monthly minimum charges for water service, based on size of meter with a 400 cubic feet (4CCF's) volume allowance:
|Less than 1"
Charges for water service are based on the customer's average winter consumption (AWC), which is the average of the amount of water used during the previous December, January, and February billings. (Customers who have not established an AWC are assigned an AWC based on meter size for their classification.) Up to 4 hundred cubic feet (CCF) are included in the minimum charge for residential customers.
||Over 4 CCF-150% of AWC
||Over 150%-250% of AWC
||Over 250% of AWC
Non residential customer rates to not include 400 cubic feet allotment in minimum monthly charges.
Average Winter Consumption (AWC) is the average amount of water used during the most recent, December, January and February billing periods. Any Customer that at the time of service has not established an AWC will be assigned the class average AWC by meter size for their customer classification.
All single family residential accounts with ¾" to 2" meters who have an AWC lower than the average AWC for ¾" single family residential class will be assigned the ¾" single family residential class AWC.
Properties located outside the El Paso city limits are charged 1.15 times the rate for the same service to customers whose property is inside the city limits.
Water Supply Replacement Charge
A monthly water supply replacement charge shall be collected from the users of each and every service connected to the water system, including Local Government Turf Accounts and Very Large Water Users.
*If the monthly water consumption is less than 4 CCF's the monthly charge for the Water Supply Replacement will not be charged.
|Less than 1"
Water Bill Guarantee Deposit (effective March 1, 2011)
A Guarantee Deposit shall be collected from all users of water lines and systems of the Utility as a condition of service at the time of the user's application for water service from the Utility as follows:
|Single family residence
If the credit experience of a particular customer is unfavorable, the Utility management shall require a deposit in excess of the scheduled amount based on the two highest monthly bills on record for the customer. The bill guarantee deposit will be applied against the final bill. At termination of service, any excess deposit will be refunded. Guarantee deposits shall not earn interest and no customer shall be entitled to interest on the deposit.
Customer Account Set-Up Fee
All customers who initiate service with the El Paso Water Utilities Public Service Board, or who change the location for service, shall pay a Customer Account Fee of $20.00 for each transaction.
A $3.55 million franchise fee was imposed by the City of El Paso to compensate for wear and tear on streets by EPWU vehicles and the use of streets and rights of way for utility pipelines. The franchise fee is based on meter size and assessed to all residential, non-residential and standby fire protection accounts.
The following fees are effective with meter readings taken after May 31, 2015.
| Less than 1"
| 1 1/2"
Wastewater Service Charges
Monthly minimum wastewater charge for City water customers, based on size of water meter with a 400 cubic feet volume allowance:
|Less than 1"
The commodity charge for wastewater service to all customers shall
be set at $1.77 per CCF. The commodity charge shall be calculated
based on 90% of AWC in excess of the volume allowance included
in the minimum charge. The minimum and commodity charge will be
set through the following February billing cycle.
Average Winter Consumption (AWC) is the average amount of water
used during the most recent December, January and February billing
The commodity charge for new customers will be calculated using
the class average AWC by meter size for their respective class until
they establish an AWC base.
Charges for services less than the normal 30-day reading cycle
shall be calculated in the same manner as a full reading cycle.
Wastewater service to facilities where all or part of the water
supply is obtained from other than the City water system shall be
charged on the basis of the actual wastewater volume as estimated
by the Utility or as measured by a meter installed at the customer's
expense, except as provided herein for certain residential properties.
The charge for such wastewater service shall be $19.52 per month,
plus $1.77 per hundred cubic feet of the total actual or estimated
wastewater volume for all users.
Where the wastewater service charge is based on water consumption
and the use of the water is such that a considerable portion thereof
is not returned to the sanitary wastewater system, the user may,
at his option, install a meter for the purpose of measuring such
water that does not return to the wastewater or a meter to measure
the amount of wastewater actually entering the system, and the monthly
wastewater charges shall be based on the difference between the
two water meters or on the readings of the wastewater meter, whichever
is applicable. Meter installations as described herein shall be
made at the users expense. The charge for wastewater service based
on actual volume of wastewater shall be $22.47 per month plus $1.77
per hundred cubic feet of the total measured wastewater volume.
Wastewater charges are based on the "normal" quality
(or strength) of wastewater. A surcharge shall be added for strengths
exceeding the normal limits based upon analysis of samples taken
by the Utility under provisions of the Rules and Regulations, and
upon the quantities of wastewater determined by the same methods
used to calculate the regular wastewater charge. The surcharge shall
be 15.0 cents for each pound of BOD in excess of 300 parts per million
(ppm), plus 14.0 cents for each pound of suspended solids in excess
of 300 ppm.
Permit fees for Wastewater Discharge Permits (two types) and Waste
Hauler Permits shall be as follows:
|| $1,090 per year
| Non-categorical Industries
||$218 per year
||$109 per year
For additional rate information, contact customer service.
Residential Properties: (Including duplexes and triplexes)
*Impervious area refers to the ground floor of the house, garages, porches, patios, and any additional buildings, storage sheds, or other areas that cannot be penetrated by rain. It does not include driveways, sidewalks, turf or xeriscaped areas. Residential customers can find the square footage of their property at the El Paso Central Appraisal District website.
||1-1,200 sq. ft.
||1,201-3,000 sq. ft.
||3,001 sq. ft. +
Apartment units with meters classified as residential are billed individually based on the unit size per residential category (small, typical or large). If the building has two or more stories, the charge is divided among the number of units sharing the same footprint.
Non-residential properties include apartment buildings, commercial and industrial customers, and any other customer class not designated as residential, but excluding those subject to mandatory exemption. These properties are charged according to the amount of impervious area, including buildings, paved parking lots and other areas that are impermeable to rainwater. Impervious surfaces in general are land areas that are not vegetated, do not support vegetation and are hardened surfaces designed to sustain heavy loads such as automobile storage and traffic.
||Each 2,000 sq. ft. Impervious Area
The following entities are exempt from stormwater charges:
- Housing Authority of the City of El Paso
- Independent school districts
- Federal or state agencies
- Public institutions of higher education
- Undeveloped lots
- Agricultural land
A nonprofit agency that meets the following criteria will be billed 10 percent of the nonresidential stormwater charge.
- It is a non-residential stormwater customer in the City of El Paso, Texas.
- It is classified as a 501(C)(3), 501(C)(4), 501(C)(19) or 501(C)(23) agency per IRS regulations.
- The completed Verification of Eligibility for Nonprofit Rate form and requested documentation have been submitted to El Paso Water Utilities.
Customers must apply by submitting a Verification of Eligibility for Non-Profit Rate form along with the requested documentation. The form can be downloaded here or obtained at the Customer Service Center located at 6400 Boeing Drive. Call the Customer Service Center at 594-5500 to have the form mailed or faxed.
The completed form and documentation can be mailed, hand-delivered, faxed, or sent by email to the Customer Service Center. The reduced charge will be in effect within 30 days of receiving the completed application.
For more information contact Customer Service at (915) 594-5500.
Stormwater Pond Credit (non-residential)
Non-residential properties that meet the following criteria qualify for a 25 percent credit.
- The stormwater charges are being billed to a non-residential stormwater customer in the City of El Paso, Texas.
- The stormwater charges are being billed to a property that has an on-site stormwater pond that meets minimum design standards established by the City.
- The on-site stormwater pond is being maintained.
- The completed Verification of Eligibility for On-Site Stormwater Pond Credit form has been submitted to El Paso Water Utilities.
Customers must apply for the credit by completing the Verification of Eligibility for On-site Stormwater Pond Credit form. The form can be downloaded here or obtained at the Customer Service Center located at 6400 Boeing Drive. Call 594-5500 to have the form mailed or faxed.
The completed form can be mailed, hand-delivered, faxed, or sent by email to the Customer Service Center. Within 30 days of receiving the completed application and verification that the pond is properly designed and maintained, a 25 percent credit will be applied to the monthly stormwater bill. The credit will remain in effect as long the customer meets the eligibility criteria.
Reclaimed Water Rate
For all reclaimed water delivered to customers, except as stated in specific contractual arrangements, the charge is billed at a flat rate.
The reclaimed water rate is: $1.70/CCF