Pay by Phone with BillMatrix Credit Card/Electronic Check Payment
Paying your water bill is fast and easy with Bill Matrix phone payments. There is no enrollment process and you control when and how much you pay. These payments can be made 24 hours a day, 7 days a week (including holidays).
Please Note:
- There is a service fee of $2.50 charged by BillMatrix for providing this payment service.
- Your payment will be posted to your account within the next one to two business days.
- If you have received a DISCONNECT NOTICE or need services restored, please contact El Paso Water Utilities customer service at (915) 594-5577.
- The number of payments El Paso Water Utilities customers can make are limited to: 3 payments in 5 days and no more than 5 payments in 30 days.
- A returned check charge will be assessed by the El Paso Water Utilities if an electronic check payment is returned.
- BillMatrix Corporation provides credit card and electronic check payment services for El Paso Water Utilities. If you are experiencing any problems with this service please contact BillMatrix Customer Care at 1(800) 967-9649.
Accepted forms of payment:
- Visa
- MasterCard
- Discover
- ATM/debit cards with a Pulse, Star, NYCE or ACCEL logo
- ACH/Electronic Check
 Required Information:
For credit or debit cards
- Your EPWU account number
- Service address zip code
- Amount you wish to pay
- Expiration Date, ZIP Code and the Security Code for the Credit Card or Debit Card you are using
For check payments
- Your EPWU account number
- Service address zip code
- Amount you wish to pay
- Routing Number and Checking Account Number
- Pen and paper to record confirmation code
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