Phone System

Dial 594-5500
Choose a language version (press 1 for english, 2 for spanish)
Select a menu option listed below.
At anytime you can return to the main menu by pressing the # key.

Main
Press:
1 To report water, sewer, or storm water emergencies [Dispatcher Submenu]
2 To make a payment by phone (requires account number, the call is transferred to Bill Matrix at 1-866-680-5504)
3 For account information (requires account number)
4 For information about water conservation or to report water waste violations [Conservation Submenu]
5 For General Information [General Information Submenu]
6 For Customer Service assistance (during business hours)
   

General Information Submenu
Press:
1 For customer service office hours and location
2 For payment mailing information
3 For garbage services inside the City of El Paso
4 For garbage services outside the City of El Paso
5 For water quality questions
6 For information about new services for new construction [Engineering Submenu]
   

Engineering Services
Press:
1 New Service Application Requirements (residential)
2 New Service Application Requirements (commercial)
3 Financial Assistance Requirements (new commercial)
4 Engineering Representative (during business hours)