Phone System

Dial 594-5500
Choose a language version (press 1 for english, 2 for spanish)
Select a menu option listed below.
At anytime you can return to the main menu by pressing the # key.

Main

Press:
1	To report water, sewer, or storm water emergencies [Dispatcher Submenu]
2	To make a payment by phone (requires account number, the call is transferred to Bill Matrix at 1-866-680-5504)
3	For account information (requires account number)
4	For information about water conservation or to report water waste violations [Conservation Submenu]
5	For General Information [General Information Submenu]
6	For Customer Service assistance (during business hours)

General Information Submenu

Press:
1	For customer service office hours and location
2	For payment mailing information
3	For garbage services inside the City of El Paso
4	For garbage services outside the City of El Paso
5	For water quality questions
6	For information about new services for new construction [Engineering Submenu]

Engineering Services

Press:
1	New Service Application Requirements (residential)
2	New Service Application Requirements (commercial)
3	Financial Assistance Requirements (new commercial)
4	Engineering Representative (during business hours)