Customer Service Administrative and Field Operations at the El Paso Water Utilities provide many valuable and important services to our customers. Everything we do is aimed at providing our customers with the prompt, courteous service to maintain the high level of customer satisfaction that we have earned.

Customer Information Links

WebConnect — Get instant access to your account information. Check out our new WebConnect features!
Payment Locations
Holiday Schedule
Online Payment Options
How to read your water meter
Water Rates
Wastewater Rates
Conservation Ordinance
Drought Management Plan
City of El Paso Environmental Services
New Installations
Development Services

General inquiries, New/Transfer Accounts and Customer Service Information email or call Customer Service at (915) 594-5500.

Inquiries about Development Services email: Felipe Lopez or call (915) 594-5530.

Inquiries about New Installations email: Ryan Stubbs or call (915) 594-5539. If there is already a water service line installed, please contact Customer Service by calling (915) 594-5500 for a turn on request.

Inquiries about Solid Waste/Recycling Services, Senior and Disability Discounts call (915) 621-6700 or email citysolidwaste@elpasotexas.gov.

El Paso Water Utilities will not process Senior or Disability discounts. El Paso Water Utilities cannot resolve any issues for solid waste pick-ups or billing.