El Paso Water Utilities - Public Service Board

Customer Service Administrative and Field Operations at the El Paso Water Utilities provide many valuable and important services to our customers. Everything we do is aimed at providing our customers with the prompt, courteous service to maintain the high level of customer satisfaction that we have earned.

Customer Information Links

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Payment Locations
Holiday Schedule
Online Payment Options
How to read your water meter
Water Rates
Wastewater Rates
Conservation Ordinance
Drought Management Plan
City of El Paso Environmental Services
New Installation and Developer Services

For additional customer service information email or call the customer service department at (915) 594-5500.

For additional information about New Installation and Developer Services email Felipe Lopez or call (915) 594-5530.

For Solid Waste Services, please call (915) 621-6700 or email citysolidwaste@elpasotexas.gov. El Paso Water Utilities cannot resolve any issues for garbage pick-ups and billing.

Senior or Disability discounts are handled by the city's Environmental Services Solid Waste Division, for more information call (915) 621-6700 or email citysolidwaste@elpasotexas.gov. EPWU will not process Senior or Disablitly discounts.