Customer Service Administrative and Field Operations at the El Paso Water Utilities provide many valuable and important services to our customers. Everything we do is aimed at providing our customers with the prompt, courteous service to maintain the high level of customer satisfaction that we have earned.

Customer Information Links New Meter and Developer Service

Turn-on Service
Transfer Service
Payment Locations
Holiday Schedule
Online Bill Payments
Conservation Ordinance
Washing Machine Rebate
How to read your water meter
Water Rates
Wastewater Rates
Drought Management Plan
CARE Automated Phone System

Application for Industrial Wastewater Discharge Permit
Application for Renewal Industrial Wastewater Discharge Permit
Fire Hydrant Construction Meters

For additional customer service information email or call the customer service department at (915) 594-5500.

For additional information about New Meter and Development Service email Felipe Lopez or call (915) 594-5530